Dear Clients of Heidi’s Salon and Spa,
Your appointments are very important to the staff at Heidi’s Salon and Spa. This time is reserved especially for you. We understand that sometimes schedule adjustments are necessary; Therefore, we respectfully request at least a 24 hour notice for all cancellations. May we ask that you DO NOT email or TEXT your cancellation to us. We would like to speak with you by phone, but if you’re calling on our “off hours”, please leave a voicemail.
Our appointments are confirmed well in advance because we know how easy it is to forget an appointment that you have booked several weeks, even months in advance. Since we reserve this place for you personally, a cancellation fee will apply if notice is not received 24 hours in advance.
Less than a 24 hour notice will result in a charge of 50% of the reserved service charge. This cancellation policy allows us time to inform our clients that are on the “cancellation list” of any new availability. It also keeps our staff’s scheduled filled, thus better serving everyone.
We are instating a new policy that after TWO no call, no shows, we will not book out time for an appointment. It will be left to the individual staff member to take you as a walk in client.
We know that your time is valuable, as is ours.
Thank you for viewing and supporting this policy which will take effect on March 1st, 2014.